Customer Experience Banker - Spanish speaking preferred (Pontiac, MI) - Full-time

Position Overview

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers – retaining and growing consumer and business relationships by identifying financial needs, recommending appropriate deposit and other banking products, processing transactions accurately, and providing exemplary customer service.

Key Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and sourcing referrals.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk, and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Performing other duties as assigned.

Required Qualifications

• High School Diploma or GED and a minimum of 1 year of customer service or military service experience in an administration, contracting, civil affairs, or similar role; or a Bachelor's Degree.
• Exempt Status: No

Preferred Qualifications

• 1 year or more of experience in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfortable with technology such as mobile and online banking services.

Benefits & Perks

• Workplace Type: Office
• Certain positions outside our branch network may be eligible for a flexible work arrangement, combining the best of both in-office and work-from-home environments.
• Huntington will not sponsor immigration benefits; applicants must be authorized to work in the United States on a full-time basis.
• Equal Opportunity Employer.
• Tobacco-Free Hiring Practice – visit Huntington's Career Web Site for more details.