Information Technology Support Specialist
VirtualVocationsabout 2 months ago
Minneapolis, MN, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
A company is looking for an Information Technology Support Specialist responsible for providing technical and informational support to employees and customers.
Key Responsibilities
- Provide technical and information support to staff and customers regarding systems, databases, and applications
- Respond to support requests, troubleshoot issues, and resolve system or access problems in a timely manner
- Maintain and update organizational databases and information systems
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience)
- Proven experience in technical support, information management, or help desk roles
- Strong understanding of computer systems, databases, and office software
- Ability to manage multiple support requests and prioritize tasks
Required Skills
Information Management
Multi-tasking
Prioritization
Problem Resolution
Technical Support
Troubleshooting
Help Desk Experience
Database Management
Office Software Proficiency