Information Technology Support Specialist

VirtualVocationsabout 2 months ago
Minneapolis, MN, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

A company is looking for an Information Technology Support Specialist responsible for providing technical and informational support to employees and customers.

Key Responsibilities

  • Provide technical and information support to staff and customers regarding systems, databases, and applications
  • Respond to support requests, troubleshoot issues, and resolve system or access problems in a timely manner
  • Maintain and update organizational databases and information systems

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience)
  • Proven experience in technical support, information management, or help desk roles
  • Strong understanding of computer systems, databases, and office software
  • Ability to manage multiple support requests and prioritize tasks

Required Skills

Information Management
Multi-tasking
Prioritization
Problem Resolution
Technical Support
Troubleshooting
Help Desk Experience
Database Management
Office Software Proficiency