Jr. Systems Administrator

About TP

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

Why work with us

• Mission-driven nonprofit organization
• Competitive compensation and comprehensive benefits
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
• Supportive, team-oriented environment
• Opportunities for professional growth and development
• Collaborative leadership focused on enhancing the employee experience

POSITION SUMMARY

The Jr. Systems Administrator provides technical direction and guidance for the execution and delivery of end user service initiatives Service Desk projects and tier 3 support for an 800+ end-user environment. The Jr. Systems Administrator also works closely with the Service Desk Coordinator Systems Engineer and IT Director to integrate enterprise client software and hardware solutions.

KEY RESPONSIBILITIES

• Participates in defining strategies and direction for end user and desktop infrastructure design optimization usability and solution delivery
• Collaborates with Systems Engineer and Service Desk Coordinator for Service Desk infrastructure planning and implementation
• Participates in a wide array of IT application and infrastructure projects requiring knowledge of Microsoft operating systems browsers security configurations and infrastructure integration
• Participates in the planning design and implementation of transformational initiatives focused on improving the overall user experience and simplifying the way we do business.
• Prioritizes and schedule tasks.
• Daily application and device monitoring to verify the status and availability of IT-related SAAS applications and health of the end user compute environment: O365 and 3rd party applications MDM SyxSense etc.
• Researches and stays on top of IT-related SAAS application updates and roadmaps: O365 Microsoft and 3rd party applications.
• Stays up-to-date on innovative technologies
• Provides support for mixed platform environment: Windows 10/11 Microsoft Server 2008 - 2022 iPads tablets and phone system
• Collaborates with IT management and senior staff in developing guidelines and best practices for the Service Desk
• Creates and updates technical documentation
• Researches reviews and tests new hardware and software requirements and OS patches for employee deployment (Microsoft Patches etc.)
• Maintains endpoint patch management and works with senior IT staff to facilitate server patch management
• Audits end user software licenses for compliance and renewal
• Supports Audio/Video for meetings conference rooms and company events for internal business units and external partners
• Trains and mentors junior Service Desk staff
• Plans executes and supports a diverse range of assigned IT projects

JOB DETAILS

Pay Rate: $ 42.00- 44.32 DOE

Hours: Full-Time, 40 hours per week

Working Days: Monday- Friday

REQUIRED QUALIFICATIONS:

• 3 Years of relevant experience with setup configuration troubleshooting of Windows desktop/laptop hardware and software required.
• Experience in a mid-sized (550+ employees) corporate Helpdesk team environment
• Strong knowledge of various email clients and productivity software
• Knowledgeable in Active Directory Group Policy NTFS share permissions
• Hands-on experience with Group Policy Encryption DNS DHCP MDM SyxSense
• Software deployment and management automation including scripting batch files and GPO configurations
• Advvanced OS image configuration experience with Microsoft
• Working OS image configuration experience
• Project management skills
• Must have strong analytical and design skills planning and problem solving skills
• Excellent written e-correspondence and verbal communication skills
• Knowledge of network topology troubleshooting and diagnostics for end-user support
• Efficient and accurate troubleshooting both at desk-side and remote support

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 pounds
• Ability to stand, walk, bend, and assist residents for extended periods
• Ability to use proper body mechanics and assistive devices safely

Our investment in you.

Full Benefits (Medical, Dental, & Vision), 403(b) Retirement Plan, Paid Time Off (PTO), Tuition Reimbursement, Commuter Benefits, Weekday Shuttle Services to and from Glen Park Station.

Equal Employment Opportunity

San Francisco Campus for Jewish Living is committed to employing a diverse and inclusive workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.