Director, Patient Care- PERIOP

Position Overview

The Patient Care (PC) Director assumes 24-hour responsibility for multiple units within a designated service line(s) for the overall assessment, planning, implementation and evaluation of patient care on the service. This role is critical in carrying out the system, hospital and nursing service mission, vision, and values. As a key stakeholder, the Patient Care Director plays an integral role in the development and execution of the overall strategic plan – focusing on growth, business development, and achieving top quartile clinical, fiscal, and patient care outcomes. With an emphasis on creating a healthy work environment, the Director promotes service standards and fosters a patient-focused, caring atmosphere that addresses the individualized needs of patients and their families. The role also serves as a key clinical leader, collaborating closely with physician leaders, departmental administrators, and the entire health care team.

Key Responsibilities

• Participate in the creation, communication, and execution of a shared vision to align organizational goals within the service line.
• Collaborate with internal and external customers, serving as a brand ambassador to promote the organization’s mission, vision, and strategic plan.
• Champion a culture of trust, respect, collaboration, and teamwork to build relationships across units and departments.
• Uphold the Culture of C.A.R.E. – Northwell Health’s promise to foster connectedness, awareness, respect, and empathy.
• Exhibit and foster behavior that emulates the hospital’s mission, vision, and values, creating a leadership culture that promotes a healthy work environment using a “just culture” approach to accountability.
• Establish oneself as an integral member of the Senior Patient Care Services leadership team.
• Inspire individual and service-level excellence through influential leadership, managing change and achieving top-level outcomes within the area of oversight.
• Ensure consistency in executing systems and processes to provide the safest, highest quality patient and customer-centric care.
• Facilitate manager succession planning by creating structures to promote leadership development.
• Collaborate with the CNO to develop and operationalize the vision and philosophy for nursing practice, fostering an environment of integrity, respect, shared decision making, and lifelong learning.
• Engage in professional organizations pertinent to the service line to impact nursing practice on local, regional, and national levels.
• Remain current with regulatory and professional standards of care, actively ensuring compliance through policy development and practice review.
• Empower nursing management and staff to develop quality/performance improvement programs and implement innovative evidence-based strategies.
• Contribute to the overall nursing departmental strategy and align unit and service line initiatives with the broader plan.
• Oversee and monitor departmental operational performance metrics to achieve higher performance levels.
• Participate in budget development, including supplies, services, staffing levels, and capital requirements, building the business case for the service line.
• Monitor financial performance through budgetary and revenue variance reviews and communicate findings to department and administration.
• Perform related duties as required, with all responsibilities considered essential functions under the Americans with Disabilities Act.

Required Qualifications

• Master's Degree required (Bachelor's or Master’s Degree must be in nursing).
• Current license to practice as a Registered Professional Nurse in New York State is required.
• Specialized certifications as needed.
• 8-12 years of nursing experience and 7+ years of leadership/management experience are required.

Benefits & Perks

• Compensation: The salary range and/or hourly rate listed is a good faith determination of the potential base compensation for a successful applicant. This may be modified in the future as factors including location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity are considered.