Machine Learning Engineer, Otter - Los Angeles

Position Overview

At Otter, we believe in the joy of serving others and harnessing technology to empower restaurateurs. With trusted partnerships including Chick-fil-A, Ben & Jerry's, KFC, and Eataly, our innovative software increases sales, reduces order issues, and minimizes delivery headaches. As a Machine Learning Engineer at CSS, you'll play an integral role in building our state-of-the-art AI intelligence engine and applications tailored for the food industry.

Key Responsibilities

• Leverage cutting-edge machine learning and statistical methodologies, including large language models (LLMs), deep learning, and graph neural networks, to address challenges like AI agents, order logistics prediction and optimization, robotics automation, recommendation systems, and knowledge graph mining.
• Develop and deploy robust, low-maintenance applied machine learning solutions in a production environment.
• Create onboarding codelabs, tools, and infrastructure to democratize access to machine learning resources.
• Collaborative Teamwork: Work closely with a team to enhance and support technology.
• Innovation: Drive innovation within the team and support CSS's technological advancements.

Required Qualifications

• Advanced degree (PhD or Master) in Computer Science, Machine Learning, Data Mining, Statistics, or a related technical field with 3+ years of relevant experience.
• Deep knowledge and experience with at least one ML model such as LLMs, graph neural networks, deep learning, logistic regression, or gradient boosting trees.
• Working knowledge in one or more of the following areas: generative AI, data mining, information retrieval, advanced statistics, natural language processing, or computer vision.
• High-energy, rapid software development with the ability to iterate and pivot quickly.
• Strong ability to design and create long-lasting architecture from scratch and evolve existing systems.
• Proficient in Python; familiarity with Java or Go.
• Experience with data analysis and visualization.
• Strong communication and presentation skills.

Benefits & Perks

• Growing market: Focus on an $80 billion market projected to reach at least $500 billion by 2030 in the US alone.
• Changing the restaurant industry: Be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: Receive support and guidance from experienced colleagues and work closely with other teams to ensure customer success.
• World class talent: Collaborate with highly skilled, motivated, and experienced engineers for mutual growth and innovation.

Additional Information

This role is based in our Los Angeles office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes. For this reason, all of our office-based teams work onsite, five days a week.