1000000541.IT MANAGER III.INFO TECH SERVICES

Position Overview

Serves as senior-level management overseeing large, complex IT functions and managing multiple cross-functional teams within areas such as Applications, Infrastructure, Network, Servers, Databases, Data, Cloud, or Security. This role ensures the efficient operation of IT services, drives strategic initiatives, optimizes resource allocation, enforces governance and compliance standards, and acts as a key leader in shaping IT direction and fostering innovation aligned with Dallas County’s long-term objectives. Management Scope: Manages exempt staff. Additionally, the role champions user-centric design and the development of web, mobile, and self-service solutions to enhance digital experiences for both the public and County staff.

Key Responsibilities

• Lead enterprise IT teams managing technology services, incident response, system availability, and operational performance improvements.
• Oversee large-scale IT initiatives including project scoping, roadmap development, technology lifecycle planning, and change management.
• Drive ITSM best practices, automation, process optimization, and continuous improvement through data analytics and performance monitoring.
• Manage stakeholder engagement by translating business requirements into technology solutions and providing executive-level updates.
• Oversee IT governance, risk management, cybersecurity controls, disaster recovery planning, and compliance with IT policies and standards.

Required Qualifications

• Bachelor’s degree (or equivalent experience) in Computer Science, Information Technology, Business, or a related field.
• Minimum of 6 years of work experience in Information Technology, including at least 3 years in a supervisory role, with government IT experience preferred.
• Proven leadership, problem-solving, and communication skills, with the ability to manage multiple teams and oversee IT service delivery across functions.
• Strong knowledge of IT security, risk management, compliance frameworks, and IT service management principles.
• Must possess a valid Texas Driver’s License with a clean driving record and be able to provide a 10-year driving history.
• Ability to work in a fast-paced, evolving technology environment with required travel to work sites, vendor meetings, and conferences.

Preferred Qualifications

• Preferred certifications such as ITIL Foundation, CompTIA Network+, Security+, Microsoft certifications, PMP, or Agile-related certifications.
• Experience with emerging technologies, cloud migrations, and driving IT innovation across large organizations.
• Proven ability to design and implement training programs that enhance technical expertise and leadership skills within IT teams.