Entry Level Customer Service Representative - TPA

Position Overview

Welcome to OneTouch Direct! We’re not your ordinary call center; we pride ourselves on building a supportive and friendly environment where our team members can thrive. As aCustomer Service Representative for AT&T, you’ll be the friendly voice assisting our valued First Responder customers with their inquiries and concerns. In this role, you'll provide top-notch service by handling incoming calls, resolving issues, and ensuring every customer interaction leaves a positive impression.

Key Responsibilities

• Tackle incoming calls to assist customers with their needs
• Resolve inquiries and provide solutions with a positive attitude
• Help customers understand our products and services
• Document customer interactions accurately to ensure a great experience
• Work collaboratively within a supportive team environment

Required Qualifications

• A friendly disposition and genuine desire to help others
• Strong communication skills that inspire confidence
• Ability to multitask while maintaining attention to detail
• Proficiency in basic computer skills and software applications
• Experience in customer service is a plus (training provided for the right person)
• A high school diploma or equivalent
• Reliable and a team player who enjoys working with others

Benefits & Perks

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities
• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities
• Supportive Environment: Classroom training, plus 1-on-1 support during your first week
• Great Workplace: Daily and weekly incentives that foster a fun, competitive, and rewarding environment
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse & inclusive welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person