Office Admin. & Social Media Marketing

For Luminosity Supply To Grow To The Next Level It Is Paramount For The Internal Salesperson To Provide The Following Results

• Office Responsibilities
• Answer multi-line phone, take accurate messages, and transfer calls as needed.
• Operate and Maintain office equipment including multi-line phone, copier, fax, and computer.
• Processes returns/damaged product/warranty claims.
• Negotiate pricing with Rep agencies.
• Process paperwork to ship material via FedEx ground, Freight LTL, USPS etc.
• Process Xcel Energy Rebates (monthly and needs to be submitted by the 3rd of each month.
• Participate in training opportunities to enhance and maintain personal and product knowledge.
• Establish and maintain communication with co-workers to provide technical information by setting up visits (lunch and learns) from manufactures and rep agencies.
• Call Customers to make sure we are doing good for them j. OPS and Vendor Café setting up customers and applying invoice in them
• Filing (newest in front statements in back) l. Confirm tax information is updated in DDI and apply for new jurisdictions as needed or when expiring.
• Keep track of renewals, memberships, etc n. Making customer and Vendor Labels
• o. Casting power points on TV Screen
• Taking minute notes and sending them out to the group when we have manufactures come in q. Setting up new customers in DDI (sending out for credit references)
• Run credit check on new customers and add to database (DDI) when approved r. Setting up New Vendors in DDI (filling out credit applications)
• Fill out New Manufactures credit applications and entry into database (DDI) when approved s. Responsibilities as needed or requested
• Inside Sales Support
• Assist outside sale people with customer service b. Contact reps and prepare quotes for outside sales.
• Review Bidnet opportunities and disperse to salespeople accordingly.
• Writing quotes and orders – researching to find correct product e. Write Large project quotes on spreadsheets
• DDI (ERP System)
• Writing Procedures for DDI b. Pricing. Learn how the price contracts work and teach the team
• DDI understanding all it can do and finding better ways to utilize it and teach the team d. Enter new products
• Update new pricing from Manufactures on stock spreadsheet and database as needed f. Process web orders
• Website, Database & E-Commerce Management
• Pricing Management (upload pricing updates).
• Keep links to manufacturer catalogs current c. Highlight/post a feature product every month.
• Luminosity Supply Website updates
• Staying up to date with ERP functionality f. Marketing Social Media – Facebook, Linked in
• WBE Business Development
• Proactively seek out, develop and negotiate powerful partnerships with federal agencies, state agencies, local municipalities, builders, architects, designers and manufacturers to enhance Luminosity Supply & Solutions brand and achieve strategic business goals and increase revenue. Focus on promoting the Woman Owned Certified business opportunities by building relationships with Purchasing Managers and Prime Contractors.
• Implement customer appreciation opportunities quarterly / annually and maintain fruitful relationships with existing clients.
• Establish quality relationships and maintain a positive image with industry partners and associations by attending events and becoming active with our chambers and industry memberships.
• Attend Meetings, Trainings, Coffees, Conferences, and expo events with the intention of developing new relationships with potential clients.
• Research unique business needs of potential clients and develop the internal process to provide a personalized solution for the client.
• Provide Product Knowledge events for clients to inform them of new developments in our product line.
• Manage strategic yearly planning calendars to track business goals with the team.
• Plan and oversee new marketing initiatives – Brand Story
• I-Mark (AD)
• Understanding it and making sure that we are in line to receive all points needed to stay Platinum or higher.
• Updating sheet with all deadlines and dates
• Inventory Control
• Update database bin locations as needed.
• Work with manager to determine non-moving stock to be returned to the manufacture, bi-annually.
• Warranty Administration (Colorado Lighting / Luminosity Customers)
• Fill out paperwork (RGA, RMA, etc.) b. Fill out paperwork (RGA, RMA, etc.)
• Ship product back to manufacture.
• Follow return with manufacture credit or new product is received.
• If product can be field scrapped the manufacturer will let you know.
• Contact Manufacture and with warranty product oFill out paperwork (RGA, RMA, etc.)
• Ship product back to manufacture oFollow through making sure product reached the manufacture.
• Record information on warranty spreadsheet
• Follow return with manufacture making sure Luminosity receives their credit or new product.