Loan Servicing Business Analyst

Position Overview

At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture built on Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. In this role, you will provide organizational leadership and management to a team within loan servicing, ensuring operational excellence and a high level of customer service. You will collaborate with stakeholders and subject matter experts to refine business requirements, streamline processes, and maintain regulatory compliance. This position is fully onsite at Liberty Lake, WA; Tacoma, WA; Spokane, WA; Roseburg, OR; Phoenix, AZ; or Irvine, CA.

Key Responsibilities

• Provide organizational leadership and management to a team of professionals in loan servicing.
• Offer technical advice to ensure a high level of accuracy and operational efficiency.
• Collaborate with stakeholders and subject matter experts to document and refine business requirements.
• Elicit and analyze information from business owners, vendors, and experts to translate business needs into operational requirements.
• Assist with business base development, RFP processes, integration, and user acceptance testing of workflows and systems.
• Support the development and implementation of training and post-implementation materials.
• Serve as a liaison between business units and the Technology Advancement Group (TAG).
• Ensure compliance with bank regulations and internal policies, including maintaining a working knowledge of the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
• Coach, mentor, and train team members as a subject matter expert.
• Embrace the vision to become the “Business Bank of Choice” and perform other duties as assigned.

Required Qualifications

• Bachelor's degree in business, project management, business systems, or equivalent.
• 5-8 years of experience in business analysis, project management, and/or operations.
• Advanced analytical, problem-solving, and written/verbal communication skills.
• Proficiency with Microsoft Office and related software packages.
• Ability to manage complex projects and vendor relationships effectively.

Preferred Qualifications

• Master’s degree.
• Experience in loan servicing.
• FIS IBS System Administration experience.
• Advanced knowledge of development concepts, project management methodologies, and data analysis.
• Familiarity with banking policies, procedures, and documentation.
• Experience consulting with high-level managers and executives.

Benefits & Perks

• Compensation: Competitive total rewards package with a pay range of $23.23 - $35.00, dependent upon various non-discriminatory factors.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• 401(k): Retirement savings plan with employer match.
• Additional benefits include an employee assistance program, life and disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto/home/pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.