Customer Service Representative - Store 2

Position Overview

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service in our Operations department. This hourly, non-exempt position reports to the Store Manager and is integral to the maintenance and operation of our company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this role is for you.

Compensation: $12-$13/hr. depending on store location, merit, and employee experience

Employment type: Full-time and part-time available | FLSA: Non-exempt

Key Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales on the cash register accurately, handle cash and other forms of payment, and follow cash handling procedures.
• Operate POS (cash register) and other equipment as required.
• Perform cleaning duties to maintain site cleanliness inside and out, including basic upkeep of all equipment.
• Maintain proper inventory levels and manage shift closeouts.
• Work with minimal supervision and be available for irregular work hours as needed.
• Notify store management of any observed dishonesty and follow company procedures for confronting shoplifting.
• Comply with all company policies, procedures, and governmental regulations.
• Attend all required employee orientations, trainings, certifications, and meetings.

Required Qualifications

• Ability to work with tools and equipment while performing job duties.
• Ability to work as scheduled and arrive on time.
• Strong verbal and written communication skills in English.
• Ability to work both independently and as part of a team.

Preferred Qualifications

• High School diploma or GED (preferred).
• Experience in retail sales and customer service (preferred).

Benefits & Perks

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
• 401k with up to 3% company match
• Paid vacation and sick time
• Flexible scheduling
• Full-time and part-time positions
• Career growth opportunities (e.g., potential to become Lead Cashier or Assistant Manager)