IT Technician - Flood

Position Overview

ServiceLink, the unmatched mortgage industry leader, is seeking a sharp, customer service–oriented Information Technology Technician. Join a world-class IT team that supports desktop users in a dynamic, entrepreneurial culture that drives innovation.

Key Responsibilities

• Install and configure all new PCs and laptops.
• Perform hardware and software break/fix work, including upgrades.
• Develop expertise in PC hardware, software, internal systems, and associated technologies.
• Diagnose and resolve end-user problems through error analysis and research.
• Maintain and monitor the LAN/WAN infrastructure to promptly identify and resolve issues.
• Execute a daily caseload and provide updated ticket status information.
• Participate in maintenance activities to ensure the health and availability of infrastructure equipment.
• Provide problem analysis and support escalation during outages or degraded performance.
• Support related desktop technologies including high-end copiers, scanners, and printers using remote control tools.
• Assist with the coordination and execution of planned and unplanned infrastructure downtime activities.
• Safely handle and move equipment, including items weighing up to 50 pounds.
• Perform all other assigned duties.

Required Qualifications

• Technical Associates Degree or equivalent (preferred).
• 2+ years of technical work experience, preferably in a corporate environment.
• Experience in Windows 11 and Microsoft Office 365.
• Familiarity with multiple hardware platforms; certifications are a plus.
• Effective problem-solving skills and outstanding customer service abilities.
• Ability to multitask, work collaboratively in a team environment, and thrive in a fast-paced setting.
• Project development and management skills along with the aptitude to identify, develop, and implement technical solutions.
• Capacity to quickly grasp new concepts and apply learning under supervision.