Entry Level Helpdesk Associate

Pennsylvania Professional Group10 months ago
Carnot-Moon, PA, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Our client, a well-known company located in Carnot-moon, is now hiring Computer Support Assistants! In this role, you will be an integral part of the Help Desk team – the primary hub for technical assistance and support related to computer systems, hardware, and software. You will support the Help Desk Support Specialists by assisting users with their questions, training them on basic system and computer functions, and resolving system and user issues in a timely and professional manner.

Key Responsibilities

  • Answer users' questions
  • Train users on basic system and computer functions
  • Address system and user issues
  • Resolve issues in a timely and professional manner
  • Support the Help Desk Support Specialists

Required Skills

technical assistance
communication
troubleshooting
customer support
system training