Account Executive - Inside Sales

Position Overview

Tripleseat is the market leader in cloud‐based catering and event management, trusted by over 17,000 restaurants, hotels, and event venues. The Account Executive, Inside Sales, is a key contributor driving new business across the SMB and Unique Venues segments. In this hybrid role based in our Boston office (in‐office Monday–Thursday and remote on Fridays), you will prospect, engage, and close new customers using a consultative sales approach. Minimal travel is required with occasional trips for company events, trade shows, or training sessions.

Key Responsibilities

• Prospecting & Lead Generation: Proactively identify and engage new sales opportunities through outbound calls, emails, social media, and inbound lead follow‐up; build virtual relationships with prospects across assigned territories and verticals.
• Customer Engagement & Demonstrations: Conduct discovery calls to uncover prospect needs, deliver virtual (and occasional in‐person) software demonstrations, and craft proposals that highlight product value and ROI.
• Sales Execution & Pipeline Management: Consistently meet or exceed revenue quotas, maintain a healthy pipeline (targeting 5x coverage relative to quota), and accurately record activities in CRM tools (e.g., Salesforce).
• Collaboration & Strategy: Work with Marketing, Account Management, Customer Support, and Sales Development teams to execute tailored go‐to‐market strategies.
• Negotiation & Closing: Prepare customized proposals, negotiate contracts balancing customer satisfaction with business objectives, and manage follow‐up communications to drive deal closure.
• Market & Product Expertise: Stay updated on industry trends, market dynamics, and competitor offerings while sharing customer feedback to enhance product positioning.

Required Qualifications

• Sales Expertise: Demonstrated success in achieving or exceeding sales goals within SaaS or inside sales environments.
• Hospitality Knowledge: Understanding of hospitality operations including event planning, food & beverage, and venue management.
• Communication Skills: Exceptional verbal and written communication skills with expertise in delivering virtual presentations.
• Organization & Time Management: Ability to manage multiple deals across diverse sales stages efficiently.
• Technical Proficiency: Experience with CRM tools like Salesforce and comfort with new technologies.
• Analytical Thinking: Capability to identify and resolve customer challenges with creative, tailored solutions.
• Collaboration: Experience working in cross-functional teams and sharing knowledge to achieve overall success.
• Customer Orientation: A customer-first mindset with a commitment to building long-term relationships.

Preferred Qualifications

• 1–3 years of experience in inside sales, SaaS, or hospitality technology sales.
• Proven performance in a fast-paced, short sales cycle environment.
• Familiarity with unique venues and the nuances of selling into varied hospitality spaces.
• Prior experience as a Business Development Representative is a plus.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance: Comprehensive coverage ensuring your health and well-being.
• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Protection for unforeseen circumstances.
• 401(k) with Company Match: Secure your future with a competitive retirement plan.
• Parental Leave: Support for new parents through birth, adoption, or foster care.
• Flexible Paid Time Off: Maintain a healthy work-life balance with flexible leave options.
• Pet Insurance: Ensure your furry friends receive the care they need.