Credit Service Representative(s)

Position Overview

Xactus (pronounced "Zac-tus") is the leading verification innovator for the mortgage industry with over 6,500 clients ranging from major banks and non-bank mortgage originators to credit unions and brokers. We enable a modern mortgage experience with industry-leading speed, reliability, and accuracy while helping our clients close more loans with greater profitability.

As aCredit Service Representative (CSR), you will serve as the primary point of contact for our customers, addressing inquiries and resolving issues related to their credit. This full-time role works the second shift: Monday – Friday, 11:30 AM to 8:00 PM EST.Starting pay rate: $18.30 per hour(commensurate with experience). The position is fully remote, with training (typically 4–6 weeks) also conducted remotely, and a laptop with work equipment provided.

If you are a career-minded, driven individual eager for a challenging and rewarding opportunity, we invite you to join our team.

Key Responsibilities

• Provide excellent customer service to clients, responding to inquiries via phone and email.
• Fulfill client verification requests with third-party creditors via phone, email, or fax.
• Assess customer needs, troubleshoot issues, and offer timely, professional solutions.
• Maintain a deep understanding of Xactus’ products, services, and policies to ensure consistent communication.
• Liaise with internal departments to handle customer requests and queries effectively.
• Adhere to communication procedures, guidelines, and data privacy regulations for secure handling of information.
• Keep accurate records of customer interactions, process accounts, and file documents as required.
• Continuously identify and suggest improvements to enhance the customer service experience.

Benefits & Perks

• Friendly, supportive work environmentwith high employee satisfaction.
• Health, vision, and dental insurances.
• Bonus programs and fitness reimbursement.
• 401k plan, short and long-term disability, life insurance, and accident/critical illness coverage.
• Health savings account and flexible spending account.
• Employee assistance program, legal services, and employee discounts.