Credit Service Representative(s)

Position Overview

Xactus (pronounced "Zac-tus") is the leading verification innovator for the mortgage industry with over 6,500 clients ranging from major banks and non-bank mortgage originators to credit unions and brokers. We enable a modern mortgage experience with industry-leading speed, reliability, and accuracy while helping our clients close more loans with greater profitability.

As a Credit Service Representative (CSR), you will serve as the primary point of contact for our customers, addressing inquiries and resolving issues related to their credit. This full-time role works the second shift: Monday – Friday, 11:30 AM to 8:00 PM EST. Starting pay rate: $18.30 per hour (commensurate with experience). The position is fully remote, with training (typically 4–6 weeks) also conducted remotely, and a laptop with work equipment provided.

If you are a career-minded, driven individual eager for a challenging and rewarding opportunity, we invite you to join our team.

Key Responsibilities

• Provide excellent customer service to clients, responding to inquiries via phone and email.
• Fulfill client verification requests with third-party creditors via phone, email, or fax.
• Assess customer needs, troubleshoot issues, and offer timely, professional solutions.
• Maintain a deep understanding of Xactus’ products, services, and policies to ensure consistent communication.
• Liaise with internal departments to handle customer requests and queries effectively.
• Adhere to communication procedures, guidelines, and data privacy regulations for secure handling of information.
• Keep accurate records of customer interactions, process accounts, and file documents as required.
• Continuously identify and suggest improvements to enhance the customer service experience.

Benefits & Perks

• Friendly, supportive work environment with high employee satisfaction.
• Health, vision, and dental insurances.
• Bonus programs and fitness reimbursement.
• 401k plan, short and long-term disability, life insurance, and accident/critical illness coverage.
• Health savings account and flexible spending account.
• Employee assistance program, legal services, and employee discounts.