Account Manager - Commercial Lines (Remote Opportunity)

Position Overview

Title: Account Manager – Commercial Lines. This role involves managing an assigned book of business with a focus on Construction, Contractors, and General. The position is Fully Remote for candidates in Eastern or Central Time Zones, with occasional onsite requirements at our Columbia, SC office per company policy. Candidates must have a dedicated, distraction-free workspace.

Compensation

Salary Range: $60,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts by collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Ensure timely completion of activities by monitoring and maintaining suspense items.
• Communication: Keep the account team informed about workload status and any issues through frequent and transparent communication.
• Service Excellence: Deliver excellent service by proactively anticipating needs and responding quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to enhance individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership in all interactions.

Required Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing is required.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational abilities.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Preferred Qualifications

• Professional designation (CIC or equivalent).

Benefits & Perks

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture with a strong focus on work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.