Bilingual Solar Account Manager (Project Coordinator)

⚡ Must have solar industry experience (preferred) or strong familiarity with solar project workflow, permitting, and Arizona utilities (APS, SRP, etc.)

About Us

Bright Home Energy is one of Arizona’s leading solar sales, service, and installation companies. We pride ourselves on delivering a high-quality customer experience from sale to installation.

As a fast-growing, locally owned company, we offer a strong team culture built around accountability, communication, and continuous improvement. Our mission is simple: Power a Better Experience—for both our customers and our team.

About the Role

We’re looking for a Bilingual Account Manager to help drive solar projects from point of sale to “Ready for Install.”

This is not just a customer service role—you’ll be the quarterback of the project, ensuring every deal moves forward efficiently by identifying issues, coordinating solutions, and communicating clearly with all parties involved.

The ideal candidate already understands:

• How solar deals move through the pipeline
• Common deal-breakers (docs, permitting, utility requirements, etc.)
• How to proactively push projects forward—not just react

Key Responsibilities

• Manage solar accounts from post-sale through installation readiness
• Identify and resolve issues that could delay projects
• Communicate with customers, sales reps, utilities, and internal teams
• Handle inbound/outbound calls and emails daily
• Track all activity in CRM (Zoho)
• Ensure contracts, documents, and project details are accurate and complete
• Coordinate across departments (design, permitting, operations)
• Provide a high level of customer service while keeping deals moving
• Suggest and implement process improvements

Qualifications

• Solar industry experience strongly preferred (sales support, coordination, install ops, etc.)
• Understanding of:
• Solar permitting processes
• Arizona utilities (APS, SRP, etc.)
• Basic solar system components and terminology
• Bilingual (English/Spanish) required
• 1+ year of customer service or account management experience
• Experience with CRM systems (Zoho preferred)
• Strong communication and problem-solving skills
• Highly organized, detail-oriented, and proactive
• Ability to work independently and take ownership of outcomes

Job Type

Full-time

Pay

$20.00 - $23.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Ability to commute/relocate

Label: Phoenix, AZ 85040: Reliably commute or planning to relocate before starting work (Required)

Work Location

In person