Production Engineer

Position Overview

Production Engineer
Location: Tustin, CA
Compensation: $75,000 - $95,000

The Production Engineer is responsible for providing technical and technological support for both hardware and software systems within defined areas of production. This role plays a key part in new system assembly, integration, and the successful launch of projects across all computer units. The Production Engineer collaborates closely with cross-functional teams, including Production Management, Application Engineering, Quality Assurance, and Sales, to ensure that customer requirements, project specifications, and company processes are met effectively. The position also drives manufacturing technology development, automation initiatives, and continuous improvement efforts to enhance operational efficiency, and reports directly to the Production Manager.

Key Responsibilities

• Provide technical support for system integration, hardware inspection, OS installation, functional testing, and troubleshooting at the system level.
• Assist with and coordinate customer project configurations, file reviews, and updates.
• Provide accurate and timely support to resolve system functionality, sales order, and configuration issues for customers.
• Support new product introductions (NPI) and project launches for industrial computing, automation, IoT solutions (Advantech System/SBC), and generate SOP and Work Instruction documentation.
• Coordinate and support reviews and updates of customer configuration files (CTO/OEM), ensuring accurate documentation in SharePoint and proper linking in the iCTOS system.
• Set up, operate, and troubleshoot production equipment to ensure efficient, high-quality output.
• Coordinate and support hardware and software training in Production, and assist with system rework, upgrade, and test training for production staff.
• Assist in training and mentoring production staff on lean manufacturing and quality system practices.
• Provide general technical support for all aspects of operations and manufacturing.
• Coordinate with cross-functional teams (Production, QA, Sales, Engineering) and collaborate with OEM/ODM clients as needed to ensure product customization, quality compliance, and customer satisfaction.
• Assist production management in meeting strategic plans, KPI targets, and workforce effectiveness, while driving continuous improvement initiatives through lean manufacturing and process optimization methodologies.
• Perform other related duties and support special projects as assigned.

Required Qualifications

• Bachelor's degree in mechanical engineering, industrial engineering, automation, computer science, or a related technical field (associate's degree with equivalent experience in technical and scientific fields is considered).
• At least 3-4 years of experience in computer hardware integration and testing, software installation and configuration, and experience in a manufacturing environment, preferably in industrial automation or electronics.
• Strong system integration and technical skills across all computer-related products.
• Solid knowledge and understanding of computer hardware and software, including proficiency with various Microsoft/Linux operating systems and network connectivity for computer workstations and server systems.
• Experience in supporting OEM/ODM projects including the creation of technical documentation such as CTO files, OEM files, SOPs, and customer communications.
• Demonstrated ability to analyze and optimize manufacturing processes for improving efficiency and cost-effectiveness.
• Proven analytical, troubleshooting, and problem-solving abilities with strong technical skills and attention to detail.
• Strong verbal and written communication skills in English; proficiency in Mandarin is a plus.
• Capability to work extended hours during workweeks and/or weekends when necessary due to business needs.
• Previous experience with business travel and offsite support is required.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Good time management, organizational, and interpersonal skills.
• Physical Requirements: Must be able to stand, walk, sit, kneel, crouch or crawl, and reach with hands and arms. Must lift, carry, push, or pull in excess of 25 pounds (with a support belt for safety) and sometimes over 35 lbs. Unpacking and re-packaging are required.

Preferred Qualifications

• Experience in developing and implementing automated testing and manufacturing automation solutions.

Benefits & Perks

• Winning culture with a friendly, team-oriented environment!
• Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Education & personal development reimbursement program.
• Generous vacation and paid holidays package.
• Company events and lunches.
• Referral Bonus.