Systems Admin

Job Description

Role Overview We are seeking a Systems Administrator to join our Technology Operations team. This role is ideal for a technical generalist, eager to grow and contribute to a collaborative, mission-driven environment. The position focuses on triaging ServiceNow requests, supporting Google Workspace and Apple device management, and participating in project and security initiatives.

Key Responsibilities

• Triage and resolve ServiceNow requests (50-60% of time) for the systems team.
• Provide sysadmin-level support for Google Admin Console, Jamf (Apple MDM), Okta, and related tools.
• Act as the first escalation point above help desk (not entry-level help desk, but junior sysadmin).
• Troubleshoot MFA issues, group policies, group assignments, and user access requests.
• Participate in project work (e.g., integrations, operational improvements, technology rollouts).
• Conduct routine business-as-usual tasks, including monthly and quarterly user access audits.
• Support security posture improvements and collaborate with the security team.
• Assist with technical debt remediation and operational excellence initiatives.
• Attend team meetings and integrate closely with the systems and security teams.

Technical Environment

• Google Workspace (Admin Console, user/device management)
• Apple Devices (Jamf MDM, Mac/iOS support)
• Okta (Identity & Access Management)
• ServiceNow (Ticketing & workflow)
• Slack, Zoom (Collaboration tools)
• Familiarity with Windows Server, Chrome OS, and endpoint management tools is a plus.

Qualifications

• 2-4 years of relevant IT/systems administration experience.
• Hands-on experience with Google Workspace and Apple device management (Jamf preferred).
• Familiarity with Okta, ServiceNow, and common SaaS/collaboration tools.
• Basic understanding of security practices, user access audits, and MFA troubleshooting.
• Strong communication and teamwork skills.
• Ability to work in a hybrid schedule (on-site 3 days/week).
• Growth mindset and willingness to take on project work.

Nice to Have

• Experience in an educational or multi-site environment.
• Exposure to security audits or policy rollouts.
• Scripting or automation experience (not required, but a plus).