Client Priority Specialist I

Position Overview

A Client Priority Specialist uses their problem-solving skills and our guidelines to maintain client records and assist with updates. Working with both internal and external clients daily, you will be a positive team player with a strong work ethic, high attention to detail, adaptability, and a willingness to take ownership with pride in your work.

Key Responsibilities

• Updating and maintaining accounts
• Supporting website logins
• Handling general account inquiries
• Assisting clients, both internal and external, via phone and email
• Drafting and mailing letters and notifications to clients
• Reviewing conditions supplied for applications
• Undertaking various projects as assigned by leadership

Required Qualifications

• Strong analytical and problem solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, etc.) is preferred
• Ability to work independently and be a self-starter
• High School Diploma or equivalent
• Onsite attendance is required

Benefits & Perks

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center with exercise classes (yoga, Zumba), various sports leagues, and a full-size basketball court
• Wellness area featuring an in-house primary-care physician’s office, full-time massage therapist, and hair salon
• Gourmet cafeteria with homemade breakfast and lunch
• Convenience store offering healthy grab-and-go snacks
• In-house Starbucks and Dunkin’
• Indoor/outdoor café with Wi-Fi