Front Desk Night Auditor

Position Overview

Join SPIRE Hospitality as a Night Auditor in our vibrant hotel where your commitment to guest satisfaction and operational excellence ensures a memorable overnight experience. In this pivotal role, you'll welcome guests, manage check‐ins and check‐outs, process daily financial reports, and support seamless next-day operations.

Key Responsibilities

• Deliver unparalleled service by promptly addressing guest inquiries and requests.
• Prepare and balance daily Food & Beverage revenue reports and PMS reports for revenue and settlement accounts.
• Process corrections and adjustments via the PMS while troubleshooting computer issues during the shift.
• Enter revenues, expenses, and allowances into the system to generate daily summaries including the Guest Ledger and Daily Restaurant reports.
• Efficiently manage check-ins, check-outs, and phone communications with professionalism and courtesy.
• Resolve guest concerns using effective service recovery techniques.

Required Qualifications

• High school diploma or equivalent.
• Minimum 1-year experience as a Guest Services Agent.
• Knowledge of accounting operations including accounts receivable, accounts payable, and server service fees.
• Basic mathematical skills for financial reporting.
• Proficiency with MS Suite (Outlook, Word, Excel) and a comfort level working with computer systems.
• Current CPR/First Aid Certification.

Preferred Qualifications

• Previous hotel experience is preferred.
• Experience with hotel Property Management Systems (PMS) is a plus.

Benefits & Perks

• EARLY PAY OR EARNED WAGE ACCESS: Get paid before payday.
• Comprehensive medical, dental, and vision coverage.
• Pet discount program and identity theft protection.
• Pre-paid legal support, flexible spending accounts, and matched 401K.
• Life, critical accident or illness, short & long-term disability, and paid time off.
• Wellness programs and wonderful hotel discounts.