Product Manager – Engage & Deepen

Position Overview

You enjoy shaping the future of product innovation as a core leader—driving value for customers, guiding successful launches, and exceeding expectations. As a Vice President Product Manager in Business Banking Small Business Client & Frontline Experiences (SMB CFX), you will play a pivotal role in shaping dynamic solutions that empower seamless connectivity across multiple channels to engage and deepen business client relationships.

Collaborating closely with engineering, data science, design, legal, and other teams, you will define key objectives, build a multi-year product vision, and ensure tailored, innovative product delivery. Leveraging your expertise in data products, systems, and technologies, you will navigate complexity, drive clarity, and lead high-quality product launches that exceed customer expectations.

Key Responsibilities

• Define and propel a multi-year product strategy and vision with clear roadmaps delivering sustained value for customers and the business.
• Collaborate with design, marketing, data, and technology teams to create cohesive experiences for bankers, frontline employees, and business clients.
• Partner with cross-functional teams and other Lines of Business to ensure alignment and deliver integrated solutions.
• Develop documentation, workflows, business requirements, and use cases that support design and development.
• Lead end-to-end product delivery—from discovery and requirements gathering to design/build and implementation—while managing the product backlog and vendor relationships.
• Track and analyze product performance through effective reporting and identify opportunities for improvement.

Required Qualifications

• Minimum 7 years of business experience with demonstrated expertise in product development within an Agile/scrum environment in a large, cross-functional organization.
• Proven ability to develop and articulate a product strategy and multi-year vision that aligns business objectives with customer and employee needs.
• Experience collaborating with business application owners and development teams through all phases—from scope definition and technical implementation to testing and operational readiness.
• Highly motivated self-starter with strong decision-making, analytical, and creative thinking skills.
• Excellent verbal and written communication skills, with the ability to clearly deliver messages to all organizational levels, including Executive Leadership.
• Demonstrated entrepreneurial leadership with the ability to work independently, manage multiple tasks simultaneously, and foster team growth.

Preferred Qualifications

• Prior experience working in a highly matrixed, complex organization.
• Strong analytical and problem-solving skills with the ability to articulate and resolve complex challenges.
• High proficiency with Excel, Word, PowerPoint, and tools such as Jira/Jira Align, paired with excellent organizational and time management skills.

Benefits & Perks

• Competitive Total Rewards: Base salary determined by role, experience, skill set and location; commission-based pay and/or discretionary incentive compensation may also be offered.
• Comprehensive Benefits: Extensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
• Diversity & Inclusion: An equal opportunity environment that values diversity, supports reasonable accommodations, and fosters a culture where everyone can thrive.