Healthcare Customer Service Representative - Work From Home

Position Overview

TP is a leading global company specializing in digital business services. Location: Work From Home.
In this role as a Healthcare Customer Service Representative, you will help resolve customer inquiries and challenges using innovative solutions. Join a dynamic team that values collaboration, diversity, and professional growth while supporting top-tier brands worldwide.

Key Responsibilities

• Engage with customers via phone, email, chat, or social media to address their questions and concerns.
• Resolve and de-escalate issues calmly, escalating interactions as needed.
• Respond to assistance requests and process payments when applicable.
• Document all call-related details for audit and reporting purposes.
• Provide feedback on call issues and upsell services, if required.

Required Qualifications

• Must be able to work remotely in a virtual team setting.
• Experience Required: Preferably 6 months of customer service experience.
• Must be over 18 years of age.
• Ability to type at least 25 words per minute.
• Education: High school diploma or GED required.
• Comfortable with desktop computer systems and navigating Windows operating systems.
• Strong oral and written communication skills and logical problem-solving abilities.
• Excellent organizational and work prioritization skills.
• Work from Home requirements:
  • Minimum download speed of 12.0 Mbps and minimum upload speed of 3.0 Mbps.
  • ISP with no packet loss and under 50ms ping.
  • Proof of internet speed and a clean, quiet workspace.

Benefits & Perks

• Paid Training
• Competitive Wages
• Comprehensive Benefits (Medical, Dental, Vision, 401k, etc.)
• Paid Time Off
• Programs for Employee Wellness and Engagement