Inside Sales​/Customer Service Representative - Atlanta

Position Overview

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end‐products for the commercial, industrial, retail, residential and institutional markets. Join our expanding team as an Inside Sales/Customer Service Representative where you will drive sales growth and uphold our commitment to delivering exceptional service to our valued customers.

Benefits & Perks

• Salary: $21/hr.
• Schedule: M-F 8:30 a.m. - 5 p.m.
• Competitive Medical – Dental – Vision
• Corporate Wellness & Appreciation Programs
• 401(k) Traditional & Roth with Match
• Paid Time Off & Paid Holidays
• Life Insurance, Short-Term and Long-Term Disability

Key Responsibilities

• Serve as a customer service representative by building and maintaining strong relationships with existing and potential customers through effective communication via email, phone, and in-person interactions.
• Proactively identify and pursue sales opportunities to meet and exceed sales targets.
• Develop a deep understanding of Rugby’s product offerings to provide expert advice and recommendations.
• Efficiently and accurately process customer orders, ensuring the timely delivery of products in accordance with company policies and procedures.
• Take sales orders by preparing accurate price quotes and proposals, and negotiate terms when necessary.
• Address customer inquiries, concerns, and issues promptly and professionally to achieve customer satisfaction.
• Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges.
• Maintain accurate records of customer interactions, sales activities, and results using CRM software.

Required Qualifications

• Previous inside sales representative experience, preferably in the building materials or construction industry, or equivalent customer service experience in a similar field.
• Strong communication and interpersonal skills with the ability to build rapport with customers in a factual, polite, and professional manner.
• A customer-focused mindset with a strong emphasis on delivering repeatable, high-quality results, while being reserved yet people-focused.
• Knowledge of Rugby’s product offerings or a willingness to learn and understand the products.
• Proficiency in using CRM software and other relevant sales tools.
• A demonstrated track record of being goal-oriented with the ability to meet or exceed sales targets.