Sales Account Specialist

Position Overview

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. The Sales Account Specialist is involved in a variety of sales activities aimed to maintain strong relationships with existing customers. In this position, you will play a critical part in providing valuable support to our customers by troubleshooting issues, providing data and guidance to the sales team, managing sales tracking tools and analyzing sales trends, while also developing your sales skills by identifying and pursuing opportunities to upsell or cross-sell products and services. The Sales Account Specialist contributes significantly to effective sales operations by assisting the sales team and maintaining positive customer relationships.

Key Responsibilities

• Contributes to customer retention by strengthening relationships through account management and maintenance.
• Serves customers by responding to requests, resolving complaints, and maintaining quality service.
• Develops and enhances business partnerships by fully engaging and building trust with customers, with a focus on long-term relationships, business retention, and growth. Manages regular cadence of customer “soft touches” to keep customers engaged with Patterson Dental.
• Monitors account performance indicators to ensure buying levels maintain or grow.
• Supports Account Executive in preparing for customer business reviews by pulling accurate data, preparing customer specific reports, and producing customer practice analysis materials when requested.
• Identifies and pursues opportunities to upsell or cross-sell products and services.
• Partners with Account Executive in analyzing pricing data from industry standards, previous sales trends and competitors, and assists in identifying effective marketing strategies related to pricing.
• Partners with the sales team to escalate sales leads gained through customer interactions to Account Executives and Business Development representatives.
• Supports Account Executives with various administrative duties including master data updates, free goods administration, returns processing, new account set ups, change of ownerships, and order entry.
• Supports educational events and webinars and drives attendance.

Required Qualifications

• Bachelor’s degree in sales, business, economics, finance or related major or equivalent experience
• Fundamental understanding of sales principles and customer service practices
• Analytical and multitasking skills
• Excellent communication skills
• Possesses basic business acumen
• Ability to operate with a strong sense of urgency and deliver results
• Self-motivated, persistent, and goal-oriented attitude with the ability to work effectively both independently and as part of a team
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to quickly learn new systems and software

Preferred Qualifications

• Associate degree in sales, business, economics, finance or related major
• At least 1 year of proven work experience as a sales support professional
• Certified Professional Sales Person (CPSP) Certification
• Customer Care Professional Certification a plus
• Dental industry experience
• Skillful negotiation and presentation abilities