Client Service Manager

Position Overview

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem—a client-centric suite of consulting tools and advanced data analytics that provide a comprehensive overview of the risk landscape. Here, you’re not just improving clients' risk profiles, you’re building trust in an environment that values curiosity, celebrates new ideas, and empowers you to take ownership of your career.
We are seeking a Client Service Manager to join our growing team to deliver exceptional customer service and make a meaningful impact by guiding clients through complex risk management challenges.

Key Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with key client representatives and decision makers.
• Guide team members in addressing clients’ risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within Gallagher systems.
• Utilize Gallagher's technology to improve productivity and service quality.

Required Qualifications

• Requirements: Bachelor's degree with a minimum of 3+ years client service and/or claims management experience OR High School degree/GED with a minimum of 8+ years client service and/or claims management experience
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Develop professional relationships with your internal and external partners.
• Utilize your resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

Benefits & Perks

We offer a competitive and comprehensive Compensation: package where the base salary range represents the anticipated low and high ends for this position. Your actual compensation will be influenced by factors including previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. In addition to a competitive salary and exciting career opportunities, you will enjoy a range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs.
• Charitable matching gift program.
• And more...

*The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.