Customer Support - Phones, Tickets (4390)

Position Overview

ModSquad has partnered with multiple top-tier brands/clients across the globe and is seeking highly skilled Mod Contractors to provide exceptional customer support on exciting client projects. Enjoy flexible, work‐from‐home opportunities while assisting customers by guiding them to solutions and following established workflows.

Key Responsibilities

• Provide excellent customer support for top-tier clients remotely.
• Follow written workflows and adhere to project schedules.
• Assist customers in solving concerns and optimizing product usage.
• Be available to take shifts whenever project demand increases.
• Maintain a friendly and professional tone at all times.

Required Qualifications

• Proven customer service experience and a customer-oriented mindset.
• Availability on weekdays and weekends (MUST BE AVAILABLE ON WEEKENDS).
• Excellent written and verbal communication skills.
• Ability to follow a written workflow and adjust based on feedback.
• Must meet workspace requirements: Dedicated laptop/desktop with Windows 10 or above, quality headset, and a quiet workspace.
• Fluency in English.

Benefits & Perks

• Hourly Rate: To be discussed during the interview process.
• Competitive compensation determined by role complexity, responsibilities, and relevant experience.
• Flexible self-scheduling and the opportunity to work from home.
• Paid orientation and access to exclusive ‘Hot Gigs’ postings within the Mod Network.
• Commitment: 90 days at 20 hours per week.
• Opportunity to work with renowned brands like the NFL, Vimeo, and Topps.

Note: Pay rates vary by client and are not negotiable. Specific rates will be disclosed during the interview. Individual base pay depends on various factors including work location, role complexity, and prior experience.