Relocation & Logistics Customer Support Specialist

The Suddath Companiesabout 2 months ago
Jacksonville, FL, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

A leading relocation and logistics company is seeking a Customer Support Specialist in Location: Jacksonville, Florida. In this role, you will provide exceptional service through various channels including calls and chats, efficiently resolving customer inquiries.

Key Responsibilities

  • Responsibilities: Provide exceptional customer service via calls and chats.
  • Responsibilities: Resolve customer inquiries efficiently.

Required Qualifications

  • Experience Required: At least 2 years in a contact center environment.
  • Qualifications: Strong communication skills and proficiency in CRM software.

Benefits & Perks

  • Benefits: Competitive salary and a 401(k) plan.

Required Skills

Strong communication skills
Customer support
Customer inquiry resolution
Problem solving
Handling calls and chats
CRM software proficiency
Contact center experience