Sea Logistics Customer Care Specialist, Imports

Position Overview

It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently while also helping vital medicines and other essential goods reach their destinations on time. As a Sea Logistics Customer Care Specialist, you will be responsible for managing and coordinating sea import shipments – from opening import files and preparing internal documentation to updating shipment statuses and advising customers on shipment details.

Key Responsibilities

• Manage all aspects of the shipment lifecycle, including inland transportation, booking, import documentation, and tracking to ensure timely delivery.
• Maintain proactive communication with vendors, customers, carriers, and Kuehne+Nagel offices to ensure smooth operations and customer satisfaction.
• Negotiate competitive rates with service providers to enhance cost efficiency and support profitability.
• Keep SOPs and customer profiles current, detailing contacts, handling requirements, contract rates, and preferred logistics strategies.
• Assist overseas offices with quote preparation, ensuring timely and accurate responses aligned with customer needs.
• Follow Quality Management procedures and stay updated on company policies via intranet resources to ensure compliance and operational excellence.
• Address customer service inquiries, billing discrepancies, and operational issues promptly, escalating when needed to maintain workflow integrity.

Required Qualifications

• 2+ years of experience in freight forwarding or a related logistics role.
• Strong understanding of domestic and international geography, including major cities and seaports.
• Basic knowledge of Incoterms.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Suite.

Benefits & Perks

• Compensation: Great compensation along with a comprehensive medical/dental benefits package.
• Employee discounts.
• Tuition reimbursement.
• Excellent training programs.
• A fun and dynamic global work environment offering international career growth.