Field Desktop Support Tech- Bilingual in English and Korean
OSI Digitalabout 1 month ago
Atlanta, GA, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Location
Atlanta, GA - 5 days onsite
Responsibilities
- Desktop support experience- troubleshooting, configuration, software installation
- Experience with ticketing system
- Review onboarding requests, review tickets and document issues
- Adept at M365, Windows, Active Directory, ticketing systems
- Provide troubleshooting and support to end users on a variety of issues- incidents and problems
- Provide technical assistance to the customer (Examples)
- Label: Password reset
- Label: Account information
- Label: Case number information
- Label: Adobe Reader issues
- Label: Browser issues
- Label: Technical computer issues
- Label: Internet connectivity
- Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
Experience
- Minimum 3 years of experience in software, hardware, and network
- Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
- Experience with Windows, M365, PC and Printer configuration
- Strong customer service skills, detail oriented, and deadline driven
- Strong communication skills and client interfacing skills
- Enthusiastic and willing to take initiative
- Bilingual in English and Korean is a must
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Required Skills
Ticketing systems
Troubleshooting
Configuration
Active Directory
Bilingual in English and Korean
PC and Printer configuration
Desktop support
Customer service
Equipment setup
Minor repairs
M365
Windows
Windows 10
Software installation
Microsoft Office 2010 to Office 365