Telecommunications Engineering Specialist/VTC Technician at Tuvli Virginia

Telecommunications Engineering Specialist/VTC Technician job at Tuvli. Virginia.

Job Responsibilities:

• Researches, analyzes, develops, and tests communications systems and equipment, including but not limited to networks, data links, VTC audio and video connections. Scheduling, troubleshooting and facilitation of video and audio conferences.
• Prepares procedural documentation.
• Responsible for documenting procedures and developing SOP’s.
• Provide user training to include one-on-one training as required.
• Develop strong communications and working relationships with other support teams.

Minimum Qualifications:

• Associate degree or 2 years of equivalent relevant professional experience.
• Additional training, certification, and/or years of experience may be substituted in lieu of a degree.
• Experience with Microsoft Windows 10; MS Office applications including Outlook, Teams and SharePoint.
• Ability to organize, prioritize and meet deadlines while actively documenting all work performed via designated ticketing system (ServiceNow preferred).
• Team player.
• Outstanding Customer Service skills.
• Excellent verbal and written communication skills.
• Self-starter requiring minimal supervision.
• Able to take proactive measures to prevent problems rather than reactive by nature.
• Must be a U.S. Citizen with an active DoD Secret clearance or ability to obtain one.