Team Lead, Supply Chain​/Transportation Management

Position Overview

At Amazon, we're working to be the most customer-centric company on earth. Amazon is seeking Team leads for our transportation team. We are looking for a Team Lead for our Delivery center, responsible for shift operations at our DCs and supporting the DC manager in performance management and driving the operational plan.
Location: Hyderabad

Key Responsibilities

• Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Maintain & publish routine reporting on current performance & business with Amazon. Publish recommendations and action plans based on data. Report on the overall Network Health in the assigned territory.
• Build and manage a multi-layer team and manage performance through on-the-job coaching and mentoring. Drive the team of associates toward targets.
• Set proper expectations, provide clear status communications, and manage relationships with the associates.
• Work with process associates & station teams to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Handle day-to-day operational escalations and be available to address issues around the clock.
• Internal/External Stakeholder management.
• Support station operations and/or customer deliveries.

Required Qualifications

• Education: Bachelor's degree
• Requirements: Speak, write, and read fluently in English; Experience with Microsoft Office products and applications
• Strong leadership capabilities and people management skills
• Ability to work under pressure
• Ability to work in ambiguous situations
• Good communication skills with the ability to explain objectives effectively
• Listening skills: Gains input and commitment from all involved in delivering their specific part
• Strong bias for great customer service: Engage the team in developing their understanding of Customer Experience
• High ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs
• Analytical skills and ability to analyze and interpret information, identifying & validating key facts, including reviewing alternatives to determine advantages and associated risks

Preferred Qualifications

• Qualifications: MBA