Sr. Desktop Support Technician

Overview

Hunt Oil is a privately held exploration and production company with nearly 90 years of worldwide petroleum operations. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected for the quality and competency of its people, the efficiency and scope of its operations, and its heritage of honesty and integrity.

Position Summary

The Sr. Desktop Support Technician will be instrumental in delivering a quality service focused on the user experience and technical solutions for all employees. This role requires taking ownership of work, being resourceful in problem-solving, and working with a team to provide local and remote support and to take on projects requiring clear communication and timely completion. The candidate should thrive in an energetic team environment while delivering a fully integrated solution. This position requires coverage from 8:00 am to 5:00 pm, Monday - Friday, coordinated with teammates based on business needs. The candidate must be willing to work nights, weekends, and holidays for on-call duties. The contract period is 6 months, with potential for full-time employment.

Responsibilities

• Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices.
• Complete lifecycle management updates in the Asset Management Database (AMDB) based on devices moving in and out of stock, and maintain chain of custody documentation as devices enter and leave the depot.
• Provide support for video conference (Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems.
• Proactively identify potential issues affecting customer experience and follow through on action steps, including researching and working with vendors and recommending solutions.
• Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring alignment with company goals and technological advancements and ensuring hardware and software compatibility with end-user computing.
• Mentor junior team members to help them develop their skills and take on more complex tasks over time.
• Provide feedback to the end-user services team on technical process issues to improve service delivery.
• Coordinate with end users on expectations and availability to conduct services.
• Write, review, and maintain knowledge base for administration tasks, installation and configuration of software and hardware, and troubleshooting.
• Support remote retail and office sites, including virtual devices and Point of Sale (POS) hardware.
• Manage and maintain inventory levels of end-user hardware, ensuring minimum and maximum stock levels are adhered to.
• Dispose of broken, damaged, and end-of-life assets utilizing Company providers.
• Maintain and manage vendor relationships, ensuring timely procurement and delivery of hardware, including obtaining quotes for hardware from vendors for stock reorders.
• Ensure compliance with vendor agreements and manage vendor performance.
• Track incoming and outgoing shipments and deliveries, updating stock levels and lifecycle statuses as appropriate.
• Support annual hardware refreshes to ensure machines are updated, refreshed, or replaced based on the refresh cycle.
• Keep the hardware catalog up to date, including adding new models and removing obsolete ones.

Required Skills

• Strong organizational and inventory management skills.
• Proficiency in asset management tools and databases.
• Knowledge of hardware lifecycle management and refresh processes.
• Experience with Desktop/Laptop PXE boot imaging process using industry standard tools such as SCCM, Tanium, etc.
• Proficient in installing and troubleshooting Microsoft OS, O365 Suite, Microsoft collaboration tools (Teams, SharePoint) and other collaboration tools such as Box.
• Ability to manage vendor relationships and procurement processes.
• Strategic thinking to align hardware strategies with business objectives.
• Troubleshooting and resolving Citrix/VDI client issues.
• Working knowledge of Active Directory and network connectivity with TCP/IP, DNS, WINS, DHCP, wireless, and basic VoIP phone administration.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Ability to follow processes, learn quickly, and interact with a diverse population in a corporate environment providing excellent customer support.
• Basic knowledge of ITIL and experience with an ITSM tool (e.g., Helix, ServiceNow, Remedy, Cherwell, HEAT).
• Excellent communication and collaboration abilities.

Required Experience

• High School Diploma
• Associates degree or bachelor’s degree in Computer Science or related technology background strongly preferred
• Minimum of 3 years of IT desktop support
• Industry standard IT certifications (A+, Microsoft Office, MCP) a plus

Physical Demands and Work Environment

Ability to bend, lift, and carry up to 50 lbs. Extensive walking throughout the campus is required daily.

Company Highlights

For 90 years, Hunt has nurtured creative ideas and turned them into successful realities using three core pillars – creativity, excellence, and people.

• 401K – 12% employer contribution with no vesting period (6% Match and 6% non-matching contribution)
• Highly competitive compensation
• Five to eight weeks of PTO annually based on years of experience; eleven additional holidays per calendar year
• All Medical/Dental/Vision benefits start day one with the company; low employee premiums
• Education Assistance Program
• Free covered employee parking for Dallas HQ based employees
• Free specialty coffee bar in the Dallas HQ
• Onsite breakfast and lunch area in the Dallas HQ
• Commitment to the following ideals: Work/Life Balance, Ongoing professional development opportunities, An exceptional employee experience

Hunt is committed to a diverse and inclusive workplace. Hunt is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.