REMOTE AGENTS NEEDED FOR HYBRID POSITION - INBOUND CUSTOMER SERVICE/SALES/TRANSFER

Position Overview

REMOTE AGENTS NEEDED FOR HYBRID POSITION – CONTACT CENTER SUPPORT – INBOUND CUSTOMER SERVICE/SALES/TRANSFER IN THE AUTO INSURANCE INDUSTRY.
HIRING IMMEDIATELY – SERIOUS INQUIRIES ONLY.

As an agent, you will take inbound calls from customers seeking an Auto Insurance quote. Your primary role is to gather the necessary customer information and transfer them to our sales vendors for further assistance.

Key Responsibilities

• Communicate with customers via inbound calls.
• Transfer customers to our sales vendors efficiently.
• Demonstrate a basic understanding of auto insurance to accurately answer customer questions.
• Utilize rebuttals to overcome objections and concerns.
• Document client information accurately for optimal vendor support.
• Answer customer questions with precision and clarity.
• Upsell products and services as required.

Required Qualifications

• Must have a high-speed internet connection with a hardwired router.
• Ability to start immediately.
• Commitment to providing an excellent customer experience and adhering to all company policies.
• Willingness to undergo a background check as part of the hiring process.
• Strong interpersonal, verbal, and written communication skills.
• Active listening skills, attention to detail, critical thinking, and excellent organizational abilities.
• A strong drive to achieve monthly sales metrics.

Benefits & Perks

• Compensation: $16.00/hour
• Full-time remote position
• Work schedule: Monday through Friday, 9:00 AM - 6:00 PM EST