SYSTEM TECHNICIAN

Position Overview

American Alarm, founded in 1971 by MIT engineers, is New England's largest independent security systems integration and monitoring company. The role of a System Technician in Telecommunication Services is critical – you will install, maintain, and troubleshoot both telecommunication and security systems to ensure reliable service delivery. This role offers great money, a fantastic benefits program, and a **Compensation Package** that includes salary, overtime, and an annual profit-sharing bonus. Learn more about us at our careers page.

Key Responsibilities

• Install, configure, and maintain telecommunication hardware, software, and security systems according to industry best practices.
• Conduct routine system inspections and preventive maintenance to ensure integrity and prevent service interruptions.
• Diagnose and troubleshoot technical issues, network faults, and hardware failures to minimize downtime.
• Collaborate with network engineers, field technicians, and customer support to implement upgrades and resolve issues.
• Document system configurations, maintenance activities, and incident reports to support continuous improvement.

Required Qualifications

• Must hold a Massachusetts Systems Technician D license or Journeyman B license (or equivalent in other states).
• Experience with residential and commercial security systems installation, programming, and service (Burglar, Fire, Access Control, Video, Intercom, and networking).
• Valid driver's license and ability to operate a company vehicle; background checks required.
• High school diploma or equivalent; technical certification or associate degree in electronics, telecommunications, or related field is preferred.
• Proven experience in system installation, maintenance, and troubleshooting in a technical or telecommunication environment; strong problem-solving skills.

Preferred Qualifications

• Certification in relevant technologies such as CompTIA Network, Cisco CCNA, or equivalent.
• Experience with fiber optic systems, VoIP technologies, and wireless communication equipment.
• Familiarity with network monitoring tools, diagnostic software, and safety standards in telecommunication installations.
• Previous experience in a fast-paced telecommunication service provider environment.

Benefits & Perks

• $5,000 Sign-on Bonus for Licensed Technicians
• New Car with gas card provided
• Great Compensation Package: salary, overtime, and an annual profit-sharing bonus.
• Comprehensive benefits program including medical, dental, and vision insurance; 401k with employer matching; Flexible Spending Accounts (FSA); life insurance and supplemental coverages; short-term and long-term disability; generous paid vacation, personal and holiday time; and company paid parental leave.