Customer Service Representative (Bilingual) - Now Hiring

Position Overview

As a Customer Service Representative at Speedy Cash in Phoenix, AZ, you will help community members access the financial solutions they need exactly when they need them. Working in a fast-paced environment, you’ll build lasting connections with a diverse customer base, process key transactions (including check cashing, money transfers, and customer payments), and provide exceptional in-store experiences. Extensive hands-on training, coaching, and development opportunities are provided to set you on a path for advancement in this dynamic, entry-level role.

Key Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information with precision into the Point of Sale (POS) system.
• Build new business by completing daily call campaigns and assisting in account management and collections.
• Perform duties beyond the office including on-site vehicle appraisals, store errands, and external marketing, while participating in community events.
• Maintain internal and external store appearance and adhere to cleanliness and security protocols.
• Uphold compliance with company policies and all relevant local, state, and federal regulations.
• Engage in ongoing training and efficiently manage multiple tasks in a dynamic environment.
• Adhere to a full-time in-person work schedule with a minimum of 40 hours per week.

Required Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills with a professional demeanor.
• Meticulous attention to detail and the ability to accurately enter data.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer applications.
• Must be at least 18 years of age (19 in Alabama); background check required.
• Capability to meet physical demands, including standing up to 90% of the time and lifting up to 25 pounds.

Preferred Qualifications

• Experience in check cashing, document verification, and/or money order processing.
• Prior experience with cash handling, cash drawer, or vault management.
• Bilingual in English/Spanish is a plus and may be required for certain locations.
• Valid driver's license, auto insurance, and access to a personal vehicle (mileage compensated).

Benefits & Perks

• Compensation: The hourly wage for this position is $17.25 per hour as part of a comprehensive Total Compensation package.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross-brand training providing opportunities across eleven brands nationwide.
• Enrollment in a Key Holder Program to enhance leadership potential for promotion.
• Performance-based career advancement and an Educational Reimbursement Program.
• Multiple medical insurance options including telemedicine and medical spending account choices (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous Company match.
• Company-sponsored Life and AD&D Insurance along with basic and enhanced voluntary benefits (e.g., dental, vision, disability, supplemental life, and more).
• Free access to mental health resources, life coaching, and exclusive discounts via our Discount Marketplace.
• Paid time off starting at 12 days in the first year.
• A relaxed, business casual dress code that includes jeans and sneakers.