Solutions Engineer (AI Cloud Infrastructure)

Position Overview

We are a high-growth, global AI cloud infrastructure provider at the forefront of the artificial intelligence revolution. As a Solutions Engineer, you will serve as the primary technical leader and trusted advisor for our customers by partnering with the sales team to bridge the gap between complex challenges and innovative technical solutions. This hybrid role in the San Francisco Bay Area offers you the opportunity to drive customer success and business growth in a rapidly expanding market.

Key Responsibilities

• Technical Discovery & Solution Design: Partner with Account Executives to understand customer needs, technical requirements, and business objectives; architect effective solutions leveraging our AI infrastructure stack (Model APIs, GPU Instances, Serverless).
• Product Demonstration & Proof of Concept (POC): Lead customized product demonstrations, hands-on workshops, and manage & execute successful POCs that prove the value of our platform.
• Technical Evangelism & Trusted Advisory: Articulate the value proposition of our platform to both technical and non-technical audiences, establishing yourself as the go-to expert on AI infrastructure best practices.
• Sales Enablement & Market Feedback Loop: Develop and maintain technical sales collateral and channel customer feedback to help shape our product roadmap.
• Onboarding & Implementation Guidance: Provide post-sales onboarding support and technical guidance to ensure smooth implementation and long-term customer success.

Required Qualifications

• Experienced Technologist: 5+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, or Customer Engineer) within public cloud, SaaS, or AI/ML companies.
• Cloud & AI Native: Hands-on experience with public cloud platforms (AWS, GCP, Azure) and a strong understanding of the AI/ML landscape, including LLMs, deep learning frameworks (TensorFlow, PyTorch), and GPU computing.
• Problem Solver & Builder: Proven ability to solve complex technical problems and build scalable applications; proficiency in programming languages like Python or Go is a plus.
• Exceptional Communicator: Fluent in English and Mandarin Chinese, capable of translating complex technical concepts into clear, concise value propositions for diverse audiences.
• Customer-Obsessed & Commercially-Minded: Driven to ensure customer success with a strong grasp of the sales process and a focus on winning deals.
• Self-Starter: Proactive, resourceful, and able to thrive in a fast-paced, dynamic startup environment.

Benefits & Perks

• Competitive pay package
• 100% employer-covered premium medical, dental, and vision insurance
• 401(k) plan
• Free lunches in the office