Lead Service Technician - Full-time

Position Overview

Join our team as a Lead Service Technician and build a rewarding career in a growing field. Golden State Communications is seeking a technician responsible for optimizing, maintaining, troubleshooting, and repairing analog and digital Two-Way Radios and other wireless communication systems at customer sites and our facility. You will work on installation, preventative maintenance, testing, repair, and modification of 2-way radio infrastructures for industries such as Public Safety, Transportation, Education, Healthcare, and Hi-Tech. Excellent communication skills and a professional, customer-oriented approach are essential.

Key Responsibilities

• Install, maintain, and provide technical support for wireless communications equipment (UHF/VHF and 800/900 MHz analog and digital systems).
• Diagnose, troubleshoot, repair, and resolve wireless equipment issues in an efficient and positive manner.
• Repair customer equipment by replacing defective modules or components following standard troubleshooting procedures.
• Diagnose and repair public address and BDA systems.
• Recommend appropriate hardware and peripheral equipment that meets customer requirements.
• Provide hands-on support for installation of base stations, repeaters, mobile devices, portable devices, and wireless devices.
• Perform and document site surveys and assessments per customer-defined requirements during pre-sales and post-installation phases.
• Collaborate with customers to prepare quotes, bids, and schedules; modify radio systems per customer requests and deploy factory software/firmware updates.
• Execute other duties and projects as assigned.

Required Qualifications

• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, and Vertex equipment in the 2-way radio/communications field.
• Experience installing communications systems in buildings; experience with DAS (Distributed Antenna System) is a plus.
• Extensive knowledge of 2-way radio theory and RF propagation characteristics.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, basic TCP/IP principles, and LTE Networks.
• Proficiency in operating test equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency with MS Office Suite, including Microsoft Word and Excel.
• Associate degree in Electronics Technology or equivalent experience.
• Must have a valid driver's license and a clean driving record.
• Successful completion of a background check, which may include a Motor Vehicle Record check.

Preferred Qualifications

• Experience with RF system design and implementation including antennas and filters.
• Certifications in various MotoTRBO products and systems (e.g., Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, Wave PTT).
• Knowledge of audio, RF, and digital electronic circuits at the component level.

Benefits & Perks

• Multiple benefits including 401k, Medical, Dental, and Vision.
• Employment Type: Full-Time.
• Pay Range: $30-$40 per hour.
• We Offer: Competitive salaries starting at $50,000 annually with the potential to reach $95,000 as you progress through your career path.
• Comprehensive training and development programs including basic and advanced training in RF, TLK, and WAVE systems, with opportunities to earn valuable certifications (some with a $1,500 bonus!).
• Clear career path with opportunities for advancement from Service Technician I to Service Technician III.