Entry Level Customer Support Representative

Position Overview

Ace Concepts is looking for our next Entry Level Customer Support Representative to join our rapidly expanding Customer Service and Sales Team in the Long Island area! We are seeking a goal-oriented, determined, self-starting individual who can contribute to the company’s overall growth. In this role, you will be trained in various departments to complete essential sales and administrative training as well as receive leadership development across the customer service and sales cycle.

If you are driven to reach new heights in your career while working in a fast-paced and collaborative environment, this position is for you! Additionally, you will be part of a team that emphasizes continuous learning—training and development sessions are provided weekly.

About the Company: Ace Concepts Inc.

Key Responsibilities

• Qualify, educate, and complete the sales process directly with customers based on their individualized needs.
• Manage the entirety of the sales cycle from the introduction of a customer account to closing the sale.
• Respond to complaints, resolve issues, and effectively answer questions regarding products/services during or after the sale.
• Utilize negotiation skills when recommending new sales opportunities.
• Present additional discounts, promotions, and cross-selling opportunities throughout the sale.
• Facilitate the growth of customer accounts by meeting all KPIs on a daily and weekly basis.

Required Qualifications

• BA/BS in Management, Communications, Sales, or Entrepreneurship is preferred.
• 2-3 years of experience in a customer-facing role such as retail sales, the restaurant industry, or customer service.
• Self-confident and professional with an upbeat demeanor.
• Driven and goal-oriented, both independently and as part of a team.
• Excellent communication skills.
• Discipline and professionalism in adhering to company procedures for sales, customer service, and compliance regulations.