Paper Payments Account Mgr- 25010222

Position Overview

Paper Payments Account Manager – Remote Flexible in the USA. MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our fintech innovation and strategic partnerships with world-leading brands, we're transforming how consumers and businesses send and receive money globally. In this fast-paced environment, you will manage and maintain relationships with a significant base of money order agents, including major chains and financial institutions, serving as the voice of the agent while driving improvements and efficiency.

Key Responsibilities

• Manage and maintain mutually beneficial relationships with key retail and financial institution agents and provide high quality agent-focused service.
• Implement account management strategies for product success, revenue growth, and long-term relationships.
• Facilitate the onboarding process for new agents, new locations, agreement renewals, and other contractual changes.
• Provide sales support through lead follow-up and deal closing.
• Offer cross-functional support regarding paper product knowledge.
• Streamline processes and identify opportunities for improvement.
• Monitor and troubleshoot issues while collaborating with IT, operations, and other teams to enhance system functionality and customer-facing product features.
• Coordinate and represent related projects and initiatives to ensure the agent base is well represented.
• Prepare business review materials, sales decks, and internal reporting.
• Leverage Salesforce and other databases to manage customer-specific and transactional data and assist with prospect identification and lead generation.

Required Qualifications

• BA/BS degree in a related field or equivalent work experience.
• Minimum 5 years of experience in a servicing, account management, or inside sales role.
• Experience working with a large client base with a multi-state or national presence, including retail chains or financial institutions with extensive branch networks.
• Strong understanding of bank operations, clearing processes, check image exchange, and regulatory compliance.
• Excellent organizational skills with the ability to prioritize workload and work independently while coordinating with a geographically dispersed team.
• First-class interpersonal skills with proven experience in building and maintaining client relationships.
• Strong presentation skills with the ability to present professionally at various levels, including C-suite.
• Excellent problem-solving and analytical skills with a proactive approach to identifying and resolving issues.
• Demonstrated ability to identify opportunities for process improvement.
• Proficiency with Salesforce and meeting platforms (Zoom/Webex, etc.).
• Proficiency with Microsoft suite of packages.
• Proficiency in financial systems, banking platforms, and check processing technologies.
• Demonstrated ability to learn new technology.

Preferred Qualifications

• Experience with money order or check processing, banking related operations, and cash management.

Benefits & Perks

• Compensation: Starting at $77,000+ base pay with participation in our annual bonus plan.
• Remote work flexibility across the USA (candidates must reside in the USA).