Salesforce Administrator

Position Overview

biBerk.com is an innovative InsureTech start-up located in Downtown Omaha, NE and part of Warren Buffett’s Berkshire Hathaway Insurance Group. Focused on delivering a simple user experience in business insurance, biBerk is underwritten by an AM Best Rated A++ insurer offering nationwide coverage in Workers' Comp, Property & Liability, General Liability, Umbrella, and Commercial Auto. We are seeking an experienced Salesforce Advanced Administrator to support and enhance our Salesforce ecosystem across Sales, Service, Financial Services Clouds and Digital Engagement. This hybrid role requires in-office presence in Omaha, NE, and involves collaborating with business stakeholders, admins/developers, and end-users to ensure our Salesforce environment meets evolving organizational goals while providing effective production support.

Key Responsibilities

• Administer and maintain the Salesforce platform including user management, security settings, data integrity, and system configuration.
• Design and implement automation solutions using Flows, Agents, Prompts, and other declarative tools to improve business efficiency.
• Collaborate with business stakeholders to gather requirements, translate needs into scalable Salesforce solutions, and document configurations.
• Develop and maintain reports, dashboards, and analytics to provide actionable insights for leadership and end users.
• Manage integrations, AppExchange applications, and system enhancements to support evolving business needs.
• Monitor system performance, troubleshoot issues, and ensure adherence to data governance, security reviews, and compliance standards.
• Stay current on Salesforce releases and best practices, proactively recommending new features for improved user experience and system effectiveness.
• Support user enablement through training, communication, and ongoing adoption initiatives.
• Provide production support by troubleshooting issues, managing incident resolution, and ensuring minimal disruption to business operations.

Required Qualifications

• Bachelor’s degree in business administration, MIS, or a related field.
• Salesforce Advanced Admin Certified / Salesforce Certified Platform Administrator II.
• Minimum of 5 years of experience in Salesforce Administration.
• Customer Service/Help Desk experience.
• Strong understanding of Salesforce declarative concepts including data models, security models, relationship structures, Flow, and case management.

Benefits & Perks

• Compensation: $80,000 - $120,000 per year (final compensation based on candidate qualifications, geographic location, and other considerations).
• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage.
• Generous PTO plan for all eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program providing a monetary award toward a vacation every 5 years of employment.
• Wellness Initiatives including access to a Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits including accident, critical illness, and hospital indemnity coverage.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.