Customer Support and Administrative Assistant

Position Overview

Apex Class Action is seeking a motivated and detail-oriented individual to join our team as a Hybrid Customer Support and Administrative Assistant. This on-site, entry-level position offers an excellent opportunity for individuals interested in pursuing a career in law or gaining valuable experience in a professional administrative setting. Apex Class Action, LLC is a third‐party class action administration firm specializing in managing the complex process of administering settlements of class action lawsuits—from ensuring proper notice to class members to managing the disbursement of settlement funds. People with a criminal record are encouraged to apply. Salary: $20.00 - $30.00 per hour. Location: Irvine, CA 92618 (Preferred). Job Type: Full-time. Work Location: In person.

Key Responsibilities

• Responsibilities: Customer Support:
  • Provide accurate, empathetic support to class members over the phone, ensuring their questions and concerns are addressed effectively.
  • Proactively manage designated email inboxes, responding to all class member inquiries in a timely and thorough manner.
  • Collaborate with Project Managers to swiftly address and resolve escalated class member issues or concerns.
  • Assist management with onboarding and training new administrative team members, as needed.
  • Serve as the primary point of contact for assigned cases, maintaining regular, professional communication with class members.
  • Assist class members with changing contact information and obtaining a check reissue.
  • Collaborate with the Case Manager Assistant to identify potential class members that need to be added to settlements.
• Responsibilities: Administrative Assistant:
  • Provide administrative support to the executive team.
  • Utilize various tools to identify potential clients for the sales team.
  • Perform research tasks to assist the sales team in client acquisition and management.

Required Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with a high level of accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.

Preferred Qualifications

• Spanish proficiency.
• Language: Spanish (Preferred).

Benefits & Perks

• Competitive salary
• Medical Benefits offered
• Opportunity for professional growth and development
• Exposure to the legal and administrative aspects of class action settlements
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance