ADMINISTRATOR II - IT SOLUTIONS (HOSPITALITY APPLICATIONS)

Position Overview

The primary responsibility of the Administrator II – IT Solution is to provide on-call and system support for applications within their responsibility area, work with business users and other key stakeholders to formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and execute short duration projects (1 to 3 months) independently. The Administrator II – IT Solution is expected to maintain expertise across an application environment (e.g., financial suite) or a Las Vegas Sands functional vertical (e.g., Front-of-House) and work effectively with other Information Technology professionals to ensure that the application environment is stable, efficient and responsive to business needs. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Key Responsibilities

• Provide Subject Matter Expertise for business functions or configuration of application systems environments in the VCR Application suite.
• Partner with the Product Management team to provide subject matter expertise for determining business requirements to address business opportunities or issues across business functions within The Venetian | The Palazzo functional vertical (e.g., Front-of-House).
• Work with the Product Management team and vendors; actively participate in the solution phase in support of the business requirements across functional areas.
• Assist in providing input for project/effort modeling and sizing of solutions.
• Develop functional and technical specifications from the business requirements.
• Develop criteria for supporting developed solutions.
• Create solutions that include components of systems development, process improvement, organizational change, strategic planning, or policy development.
• Successfully engage in multiple initiatives concurrently, including application and on-call support, minor projects, major projects, functional requirements, systems specifications, and providing subject matter expertise.
• Work independently with users to define concepts under the direction of Project Managers and Product Managers.
• Continuously build knowledge of The Venetian | The Palazzo application suite.
• Provide L2 application and on-call support for The Venetian | The Palazzo application suite independently and in a self-directed manner, managing short duration projects (typically 1 to 3 months).
• Participate as a resource on major projects as requested.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract from low-level details to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements, delivering artifacts such as business requirements, functional requirements, and use cases as needed.
• Utilize expertise in enterprise-wide requirements definition and management systems and methodologies.
• Drive and collaborate with business units on assumptions regarding the successful execution of their plans.
• Serve as the conduit between the voice of the customer community (internal and external) and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates using natural language.
• Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.
• Exhibit strong analytical and product management skills with the ability to interpret customer business needs and translate them into application and operational requirements.
• Maintain strong organizational skills, a customer service focus, acute attention to detail, and a process-oriented approach.
• Distill and present information effectively to senior leaders.
• Adapt flexibly to a changing environment.
• Adhere to safety as an essential function of the job.
• Maintain consistent and regular attendance, including on-call availability on a rotational basis.
• Perform other related duties as assigned.
• Company Standards of Conduct: All The Venetian Resort Team Members are expected to conduct themselves in a professional manner at all times and to observe the Company’s standards, work requirements, and rules of conduct.

Required Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Education: Bachelor’s degree or equivalent in relevant discipline.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license as required by law or policy.
• 5 years of experience in business requirements gathering and definition.
• 3 years of experience in Information Technology or working with Information Technology professionals.
• Demonstrated experience in an applicable application environment (such as multiple applications and their interfaces, e.g., financial systems suite) or expertise across functions within an applicable LVS functional vertical (FOH, BOH, Gaming, Marketing, IT).
• Demonstrated experience in large major projects with strong business analysis skills and the ability to forecast implications and provide consultative recommendations and solutions.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members of diverse backgrounds and experience levels.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• Physical Requirements: Must be able to lift or carry 20 pounds unassisted, physically access all areas of the property (including drive areas with or without accommodation), maintain composure under pressure while meeting deadlines, interact effectively with guests, management and team members, and perform tasks that require prolonged periods of walking, standing, stretching, bending, and kneeling. Must be able to work in a fast-paced, busy indoor environment exposed to factors such as CRT, noise, dust, and cigarette smoke.

Preferred Qualifications

• Experience in casino and hospitality application.