IT Systems Trainer III

Position Overview

For over 70 years, Mount Sinai Medical Center has been a leader in high-quality healthcare, providing advanced medicine, technology, and comfort across 12 facilities in Miami-Dade and Monroe Counties. As South Florida’s largest private independent not-for-profit hospital, Mount Sinai is dedicated to clinical excellence, innovation, and the training of the next generation of medical pioneers. Join our caring, tight-knit community of more than 4,000 professionals and contribute your expertise to our mission of delivering exceptional patient care.
Department: CC019380 EHR Implementation

Key Responsibilities

• Instructional Design – With limited support, gather requirements and modify/edit content to develop standardized training programs.
• Training Preparation – Demonstrate organizational skills in classroom preparation, training environment setup, and equipment testing prior to training activities.
• Instructor Training – Deliver training across various IT software application systems using a blended approach such as instructor-led, in-service/demo, virtual, or one-on-one.
• Learner Assessment – Engage with learners through interaction, course assessment, and evaluation to ensure effective knowledge transfer.
• Training Approach & Delivery – Manage time effectively and customize content delivery to meet unique learning needs while preserving course integrity.
• Customer Service – Provide excellent service during all interactions.
• Knowledge – Maintain expertise on multiple applications and serve as a recognized resource on assigned systems.
• Training Environment Build – Assist with the administration and maintenance of the training environment with minimal support.
• Training Coordination – Support LMS administration, setup, maintenance, and scheduling of training resources for new hires and pre-implementation sessions.
• Projects – Take initiative to add tasks based on experience with minimal direction.
• eLearning Design – Gather requirements for eLearning requests and contribute to mapping, storyboarding, and presentation designs.
• Leadership – Act as a “go to” consultant for operations leadership.
• Attitude – Maintain a positive demeanor, embrace feedback, and show appreciation for colleagues, patients, and partners.
• Teamwork – Collaborate effectively, share information, and anticipate the needs of colleagues to resolve challenges.
• Service Delivery – Take ownership of issues, ensure accuracy in deliverables, meet timelines, and communicate effectively with customers.
• Service Management – Monitor HEAT tickets, document activities thoroughly, and resolve issues within established service levels.

Required Qualifications

• License/Registration/Certification – Not required
• Education – Bachelor's degree in a related discipline or field of study (Training & Development, Business Management, Human Resources, etc.)
• Experience – Minimum of 3 years in a training & development capacity, including hands-on experience with developing/delivering training programs and feedback assessment.

Benefits & Perks

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!