Digital Customer Service Representative

Position Overview

TP, a global leader in digital business services, is seeking a Digital Customer Service Representative to manage customer inquiries and resolve issues effectively. In this role, you will interact with a diverse range of customers through phone, email, chat, and social media, ensuring prompt issue resolution and accurate documentation while contributing valuable feedback for continuous improvement.

Key Responsibilities

• Manage customer inquiries through phone, email, chat, or social media
• Address and de-escalate challenging situations
• Escalate issues when necessary
• Respond to requests and handle payment processing when required
• Accurately document details of each interaction for records and audits
• Share feedback about call experiences
• Upsell services when applicable

Required Qualifications

• Ability to work remotely as part of a virtual team
• Preferably at least 6 months of customer service experience
• Minimum age of 18 years
• Typing speed of at least 25 words per minute
• High school diploma or GED
• Comfortable working on desktop computer systems
• Excellent verbal and written communication abilities
• Logical problem-solving skills
• Familiarity with Windows operating systems
• Strong organizational and time-management abilities
• Work from Home Requirements:
  • Internet connection with a minimum download speed of 12.0 Mbps
  • Minimum upload speed of 3.0 Mbps
  • Internet service provider with no packet loss and less than 50ms ping
  • Proof of internet speed
  • Clean and quiet work environment

Benefits & Perks

• Paid training provided
• Competitive pay rates
• Full benefits including medical, dental, vision, and 401k
• Paid time off
• Wellness and engagement programs for employees