Analyst, Field Training, Burger King, Company Operations

Position Overview

Ready to make your next big professional move? Join us on our journey to build the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, boasting nearly $45 billion in annual system-wide sales and over 32,000 restaurants across more than 120 countries. Our iconic brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS® – have long delivered quality and community support worldwide.

As the Analyst, Operations Training Execution, Field, you will be pivotal in developing and training restaurant managers and managers-in-training within your market. You will ensure training standards are maintained and that employees have the tools they need for professional development through on-site visits, classroom sessions, and personalized coaching. Your efforts will directly enhance guest satisfaction, service speed, cleanliness, and other key operational performance metrics.

Key Responsibilities

• Maintain a designated number of certified training restaurants within the market.
• Develop and implement a training curriculum for restaurant managers based on core competencies.
• Update and roll out training seminars and presentations to field employees.
• Deliver consistent reports that track OSAT (Overall Satisfaction) metrics.
• Provide regular updates and feedback on training progress and restaurant performance metrics.
• Visit restaurant managers to review performance, provide coaching, and implement improvement action plans.
• Offer targeted feedback on guest satisfaction, profitability, and operational scores.
• Utilize tools and systems to boost operational efficiency.
• Conduct training sessions for restaurant managers and assess their management capabilities.
• Coach employees to optimize restaurant performance and enhance overall profitability and efficiency.
• Present training programs to restaurant leaders to support their growth and development.

Required Qualifications

• Bachelor’s degree in Business or a related field.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Familiarity with company restaurant systems.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication skills with the ability to present ideas clearly to diverse audiences.
• 2-4 years of relevant experience.

Preferred Qualifications

• Specific experience in Franchise Operations.

Benefits & Perks

• Comprehensive global paid parental leave program
• Free telemedicine
• Mental wellness support