Technical Support Specialist - Spanish

Position Overview

Geotab ® is a global leader in IoT and connected transportation, recognized as a "Great Place to Work™." Our team of diverse, talented individuals is dedicated to advancing security, connectivity, and data analytics for commercial vehicles. We are seeking a skilled Technical Support Specialist (Bilingual Spanish) who will troubleshoot hardware and software issues, support Geotab and partner technologies, and provide exceptional customer service in a dynamic 24/7 environment.

Key Responsibilities

• Support partners, customers, sales representatives and internal teams via phone, chat, and email.
• Provide technical expertise on database setup, user management, reporting, device errors, network communications, portal configuration, and troubleshooting Geotab hardware/software applications.
• Coordinate with internal departments for the return/exchange process of Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues, including connectivity and installation challenges.
• Manage, develop, and deliver product service training directly to resellers and customers.
• Ensure successful resolution of customer complaints while escalating severe issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab’s global strategic initiatives.

Required Qualifications

• Fluency in English and Spanish (read, write, and speak).
• 1-3 years experience in customer service/support and troubleshooting technical issues.
• Expert level Excel skills, including creation of pivot tables and reports.
• Experience within a technical or engineering environment is an asset.
• Highly organized with the ability to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills with comfort in telephone, email, and chat interactions.
• Strong aptitude for technology with flexibility to adapt to market demands.
• Working knowledge of programming languages (e.g., SQL, Python, C# or JavaScript) and data warehouses (e.g., Google Big Query).
• Proven interpersonal, analytical, and problem-solving skills with a team-player attitude.
• Technical competence using software programs such as Google Suite for business.
• Availability to work any schedule in a 24/7 environment.

Benefits & Perks

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program