Patient Coordinator - HCH

Position Overview

As a patient-focused organization, University of Utah Health is dedicated to enhancing the health and well-being of people through patient care, research, and education. Our culture of collaboration, excellence, leadership, and respect supports this mission. The Patient Coordinator is responsible for full life-cycle coordination of care, acting as a liaison between the patient and the healthcare system. In this role, you will manage patient needs, coordinate services across multiple care teams and facilities, answer patient inquiries, and work closely with an interdisciplinary team to facilitate resource and discharge planning for optimal patient outcomes. EO/AA

Key Responsibilities

• Schedule patient appointments, tests, and procedures while coordinating patient care plans across interdisciplinary teams.
• Receive, respond to, and direct patient communications via phone, email, and other methods.
• Assess escalated patient questions and ensure proper coordination of care plans.
• Identify patient needs, answer questions, and educate new patients on processes to help them make informed decisions.
• Triage referrals from internal and external physicians, as well as self-referred patients.
• Gather necessary medical information (records, slides, films, ancillary tests) to assist in coordinating patient needs.
• Verify insurance coverage, resolve issues, and escalate complex cases to the appropriate financial counselor.
• Liaise with care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.
• Provide detailed patient instructions and education in collaboration with providers and clinical staff.
• Work with discharge planners to align patient needs with resources and equipment for quality clinical outcomes.
• Assist in coordinating seminars and community outreach activities.
• Monitor program performance and coordinate programmatic development within the team.
• Coordinate treatment planning conferences, logistics, presentations, and associated CME requirements.

Required Qualifications

• Associate's degree in Health Care, Business, Communications, a related field, or equivalent experience.
• Two years of applicable experience.

Preferred Qualifications

• Competency in electronic patient charting and scheduling.
• Experience in a high volume clinical setting, multidisciplinary clinics, or with high-acuity, complex patients is preferred.