Senior Voice Engineer

Position Overview

We are seeking a skilled Voice Engineer for a Contract-to-hire role based in Houston, TX – Work from Home. The position starts on June 6, 2025, offering Compensation: $57/hr. In this role, you will design, implement, and manage advanced voice communication systems and technologies to ensure high-quality, reliable, and efficient voice services across the organization.

Key Responsibilities

• Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.
• Develop and execute deployment plans for new voice technologies with minimal disruption to operations.
• Monitor, maintain, and optimize system performance through regular updates and patches.
• Diagnose and resolve complex voice communication issues such as call quality problems and connectivity errors.
• Lead and manage voice-related projects including upgrades, migrations, and integrations while coordinating with vendors and stakeholders.
• Maintain comprehensive documentation and generate performance reports to guide strategic decisions.
• Stay current with emerging voice technologies and industry trends to innovate and enhance voice services.

Required Qualifications

• Minimum of 5-7 years of experience in voice engineering with proven experience in VoIP, PBX systems, SIP trunking, and unified communications.
• In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
• Proficiency with voice system hardware, software, and troubleshooting tools.
• Experience with network design and configuration, including QoS and bandwidth management.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Experience with porting voice services between different carriers (e.g., Webex Calling, Webex Contact Center, Zoom, MS Teams Voice).
• Bachelor’s degree preferred.
• Certifications: CCNP, CCIE, Avaya, Cisco, CVP, or Webex advanced training.

Preferred Qualifications

• Additional expertise in the process of porting voice services between carriers is a plus.
• A strong record of innovation in voice communications technology.

Benefits & Perks

• Healthcare Benefits: Medical, Prescription, Vision & Dental Coverage provided by United Healthcare.
• Voluntary STD & LTD: Offered by New York Life.
• 401(k) Retirement Planning: Provided by Fidelity.
• Discount Program available for employees.
• Eligibility for the benefits program requires full-time employment (at least 30 hours per week) with coverage effective on the 1st of the month following 60 days of employment.