LOTTERY MARKETING SPECIALIST III - 36000852

Position Overview

The LOTTERY MARKETING SPECIALIST III is a sales and marketing support role within the Florida Department of the Lottery – Division of District 4 in Jacksonville. The incumbent is responsible for delivering excellent customer service, driving sales of Lottery products, validating and paying winning claims, managing promotional inventory, and performing various administrative tasks. Compensation: $34,760.04

This opportunity is an open competitive chance based in the Florida Lottery Jacksonville District Office.

Key Responsibilities

• Foster awareness of the Lottery’s Responsible Gaming program including No Underage Play and Play Within Your Means messaging.
• Greet players courteously in person and by phone and provide detailed information on how to play all Lottery games.
• Assist players with prize validation, payment processing, and full/partial ticket sales redemptions.
• Perform daily and weekly cash procedures, reconciliation, documentation, and bank deposit tasks.
• Manage promotional book inventory including shipping, receiving, organizing, and performing inventory audits.
• Process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), and maintain district retailer files.
• Undertake routine clerical duties such as managing calls, maintaining office filing systems, and updating reports.
• Coordinate fleet paperwork, maintenance records, monthly fleet inspections, and travel expense documentation.
• Participate in sales events including the set-up and break-down of promotional displays requiring physical effort.
• Operate a motor vehicle as needed, including overnight trips, while ensuring compliance with relevant statutes, rules, and policies.
• Perform special assignments, research, and report preparation as directed by management.

Required Qualifications

• High school diploma or equivalent (GED).
• Valid Florida Driver’s License (must be maintained; notify supervisor immediately if revoked or suspended).
• Successful passing of a criminal background check (state, local, and national).
• Proven ability to communicate effectively with players and team members.
• Ability to work a varied schedule including nights, weekends, and holidays.
• Capacity to work independently and utilize problem-solving techniques.
• Ability to travel as required and lift/move items up to 50 lbs.
• Proficiency in computer applications including Microsoft Word, Excel, and email systems.
• Familiarity with internal policies, procedures, and administrative practices.

Benefits & Perks

• Agency Benefits: Approximately 97.5% of the premium for health insurance (Individual: ~$8/month; Family: ~$30/month).
• Dental & Life Insurance: 100% of the premium for both individual or family dental insurance and basic life insurance.
• Pension/Investment Plan: Employer contributions based on Pay Plan levels.