IT Helpdesk Tech I

Position Overview

Join Our Team as an IT Help Desk Level 1 Technician – Support, Troubleshoot, and Grow in a Dynamic IT Environment. Creative Solutions in Healthcare is seeking an IT Help Desk Level 1 Technician to join our expanding team! If you have a passion for technology, problem-solving, and customer service, this is an exciting opportunity to build your career in a fast-paced IT environment.

Key Responsibilities

• Provide First-Level Support: Troubleshoot hardware, software, and network issues to ensure seamless IT operations.
• Manage User Accounts: Assist with Active Directory administration, including user creation and access management.
• Set Up and Configure Devices: Image, configure, and deploy new computers and laptops for employees.
• Support Connectivity Issues: Troubleshoot network and internet connectivity problems to minimize downtime.
• Assist with Printer & Peripheral Setup: Install, configure, and troubleshoot printers and other office peripherals.
• Ensure Software Functionality: Install and update software applications while troubleshooting browser-related issues.
• Deliver Excellent Customer Service: Provide prompt and professional IT support while maintaining clear communication with end-users.
• Work On-Site: This is an in-person role (not remote), and occasional travel may be required.

Required Qualifications

• Experience in help desk support or desktop support.
• Ability to work efficiently in a fast-paced, multi-tasking environment.
• Strong problem-solving skills and attention to detail.
• Comfortable with troubleshooting computer hardware, network connectivity, and software applications.
• Excellent customer service and communication skills to assist end-users effectively.
• Must be able to type at least 30 words per minute.
• Willingness to travel occasionally as needed.
• Holds a certificate, associate’s, or bachelor’s degree in an IT-related field (preferred but not required).

Benefits & Perks

• Comprehensive Benefits: Health, Dental, and Vision Insurance
• Extra Protection: AD&D, Short-Term Disability, Cancer, Critical Illness, and more
• Life Insurance: Whole and Term Policies
• Professional Growth: Tuition Reimbursement for continued education
• Time to Recharge: Paid Time Off
• Retirement Planning: Immediate 401(k) eligibility
• Unwavering Support: Exceptional corporate IT resources and leadership